Here is a sampling of what satisfied Central Virginia Log Homes customers had to say about their log home experience:
Dear Lee & Victoria,
Just wanted to say thank you for my beautiful log home! I am remiss in taking so long to write this, but it has been a very busy time getting settled!
My experience was certainly a positive one, although sometimes interspersed with stress over deadlines, etc.! The best part of working with both of you was that you stayed so calm and reassuring at all times. No matter what I asked of you, you replied with an affirmative answer & assured me that whatever I requested could be accomplished – and it was.
I was so grateful that you could be my “eyes & ears” throughout the building process and ensure that my home was built as if it were your own. I have had many neighbors and friends “tour” the house & all have been amazed at the fine workmanship throughout. It speaks volumes for your knowledge and expertise of Kuhns Bros. Log Homes and the entire building process. In addition, your quick response to check/fix any items after completion is so appreciated!
I look forward to many happy years ahead in my cozy little log home, a dream come true for me. As my little granddaughter likes to say, “Our Grammy lives in a house made out of the woods!” That’s exactly the way I feel every day!
I am happy to be included as a satisfied customer and reference for you any time!
Best of luck in all your future building projects!
Sincerely,
Patsy Landy
Dear Lee & Victoria:
It has been a year since moving into our beautiful vacation home at the lake and we feel so lucky to be able to “get away” to our Kuhns Bros. log home almost every weekend. We have really enjoyed our first summer at the lake and are very proud of our home.
As you may remember, when we first met you at one of your open houses, we were “sold” on another log home company. We contacted you and then came to your open house to reassure ourselves that we were making the right decision. The time and effort you took in helping us compare products and packages, and your commitment to good customer service were the deciding factors in us becoming a Kuhns Bros. customer.
Your product knowledge, caring attitude, willingness to assist, availability and construction knowledge were of the highest caliber we could expect. Looking back, we certainly made a good decision in selecting Kuhns Bros. Log Homes as our manufacturer and you as their representatives. Your dedicated service throughout all phases of our building process, from planning and design through construction, made building our vacation home an extremely pleasant experience, enough for us to consider becoming a repeat customer!
Sincerely,
Chris & Karen
Glen Allen, VA
Dear Lee and Victoria,
Nancy and I would like to thank you for your superior service and knowledge related to the design and construction of our Kuhns Bros. log home. From our very first meeting, Nancy and I felt very comfortable with the way you handled yourselves. Selecting from over 400 different types of log home dealers is a daunting task. Most of the products are very
good, so for us, it came down to the people with whom we would be dealing with. We felt comfortable with your honesty and low pressure style.
We would be pleased to serve as a reference for any of your prospects and clients. If you would like to show our home, please feel free to contact us. Thank you for a job well done.
Sincerely,
Rory & Nancy
Potomac, MD
To Whom It May Concern:
Lee and Victoria Hayes were representatives for Kuhns Bros. Log Homes and supported us through the planning, financing and building stages of our home. As Kuhns Bros. Log Home representatives they were both very involved and knowledgeable in all aspects of planning and building a log structure. Lee and Victoria frequently visited the building site to provide insight and guidance to our builder and general contractor in proper construction techniques and to answer any questions regarding the construction plans.
As with all pre-packaged home kits there were minor items missing and/or damaged. Both Lee and Victoria helped immensely in resolving these issues with the factory and always to our benefit. When there were engineering questions from the general contractor, the Hayes’ also coordinated directly with the engineering staff back at Kuhns Bros. to quickly resolve the issues which minimized the time that our construction crew was idle while waiting for resolution.
Although we had many challenges during the construction of our home, Lee and Victoria’s expertise and commitment to us made the experience much more enjoyable. They helped every step of the way and could be relied upon to delivery completely what they promised. We log our new log home and spend every free weekend enjoying time at the lake.
We would highly recommend them to any of our family or friends who would be interested in any construction project.
Sincerely,
Chris & Dede
Chesapeake, VA
Dear Lee and Victoria,
As we reach the final stage in completing our home, Dick and I would like to take the opportunity to Thank You both for all that you have done to make this dream come true.
As you both know, when we came to you a little over three years ago, we had already been through the long process of narrowing down our selection to a couple of log home companies. Your (Kuhn’s) was not our original choice. But after several weeks of trying to discuss house plans and make modifications to come up with our dream home, we knew we were headed for a nightmare. We did not have good communication with the log home representative, phone calls were not returned, pricing was vague, design changes were not available, and there was no plan! Many things indicated to us that we were not going to get the support that we would need knowing that we were going to do much of the work ourselves.
We had visited your home previously and had decided that Kuhns was going to be more expensive than what we wanted to spend. But you had left an impression on us, so we came back. And oh how glad we are that we did!!! You made very step easy, you took the time to sit and talk, to answer our questions, to show us the advantages of the no shop package, you gave us an estimate for our budget and we had a plan!! But there was never any pressure to make a decision and as we look back, you invested a lot of time and energy in us and we could have just walked away, but we want you to know that it was that up front time that made us want not only to have a Kuhns home, but to work with you as our representatives.
It was your willingness to go above and beyond that will always stick with us, from the planning through the building you have always made yourselves available from helping to unload the logs on delivery day to giving us recommendations on sub contractors or just stopping by to say “hi” to make sure we were on track. Your support has been constant throughout the process and we will always be grateful.
We wish for you all the best for the future!
Best Regards,
Jackie & Dick
Chantilly, VA
PS Please stop by Sundays are for backyard picnics and boat rides on the lake!!!
Dear Lee & Victoria,
It is with great pleasure that I write this letter of reference about the service and support you provided to Bruce and me for almost two years as we made our dream of living in a log home a reality.
The beauty and quality of the logs and log siding is unmatched, in our opinion, and the quality of the construction materials such as the sub flooring, insulation, windows and doors in the Kuhns “No-Shop” package were exceptional, which we believed minimized the typical challenges associated with building a home.
We are grateful to you for your guidance and for your timely responses to questions and/or concerns we had along the way. We simply couldn’t have done it without you!
Best Wishes for continued success,
Whitney & Bruce
Kents Store, VA